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Frequently asked questions

ORDERS
How can I confirm that my purchase was successful? Plus

An automatic confirmation email will arrive a few minutes after you place the order. Otherwise, please make sure you have entered your email correctly and/or check your spam folder.

How do I cancel my order? Plus

To cancel your order, you must send an email as soon as possible to returns@makarthy.com, and provided the order has not yet been processed, we will cancel it. Otherwise, you must request a return once you receive the package at your address.

How do I change the shipping address? Plus

To change the address you must send us an email to returns@makarthy.com, as soon as possible.

How do I make a purchase with a promotional code or discount? Plus

If you have a Makarthy promotional code, you can use it before finalizing your order in the "Purchase Summary". Enter the promotional code and click "Apply discount code". If the discount code is valid, you will see the discount applied in the purchase summary. Discount coupons cannot be combined with other offers and will not be valid, for example, during promotional periods such as Black Friday, Cyber Monday, or sales. In case of return or exchange, the value of the coupon will not be refunded. The coupon cannot be exchanged for cash.

PAYMENT METHODS
What payment methods do you accept? Plus

You can pay for your purchases by credit or debit card, PayPal, or defer your payments with seQura.

What are seQura's legal terms and conditions? Plus

You can consult or read the relevant policy regarding the seQura payment method at the following link.

What are the terms of use and purchase rejection? Plus

Makarthy reserves the right not to refund the amount for garments that have been damaged or used by the customer. Once a returned garment is received in our warehouses, it will undergo the corresponding inspection.

Exchanges and returns
What is the deadline for making a return? Plus

You have 30 calendar days from the date you receive your order to make an exchange or return. Returned items must be in the same condition in which you received them, with no apparent signs of use, correctly tagged, and in their original packaging.

Can I return or exchange from home? Plus

If you need to make an exchange or return, you must follow these steps:

  1. Go to our Returns portal.
  2. Provide your order details: order number and email or mobile phone.
  3. Click "Start" to confirm that you want to start the return process.

Gift cards, underwear, or socks cannot be exchanged or returned. For us to approve a return, items must be in perfect condition, with external and internal tags, and retain their original packaging. We can only process returns for products purchased from the online store.

Can I return or exchange items bought online at a physical store? Plus

Purchases made in our online store can be returned or exchanged through our website or at our physical store located at Calle Granada, 4, 29015, Malaga, Spain.

Purchases made in our physical store can only be returned or exchanged at our physical store. Exchanges or returns cannot be processed at Makarthy stores in El Corte Inglés.

Purchases made at our physical points of sale in El Corte Inglés can only be returned or exchanged at any physical point of sale in El Corte Inglés.

What is the return cost? Plus

Each order includes free first collection for returns or size exchanges; additional collections will incur a cost of €4.95, which will be deducted from the refund.

Size guide
What's my size? Plus

To help you choose your size, a size guide with all the garment's measurements is available for each product.

Use this measurement guide to find your perfect fit. Please note that the values are approximate; if you already have a Makarthy garment in your wardrobe, we suggest that your usual size be the main reference.

Important: measurements correspond to the garment laid flat, not to the body. To choose your size, compare them with a similar garment that fits you well.

Upper Garments

Visual guide for measuring back, chest, and length
  • (A) Back width: measure straight from shoulder seam to shoulder seam.
  • (B) Chest width: measure straight from armpit to armpit, with the garment laid flat.
  • (C) Length: measure vertically from the highest point of the shoulder to the bottom hem of the garment.
Shirts
Size Back width (cm) Chest width (cm) Back length (cm)
S 40.9 53 75.5
M 43.5 55.5 76.5
L 46.1 59 77.5
XL 48.7 62 78.5
XXL 51.3 65 79.5
3XL 53.9 68 80.5
Size Back width (cm) Chest width (cm) Back length (cm)
S 43.2 55.5 75
M 45.2 58.3 76
L 47.2 61.3 77
XL 49.2 64.3 78
XXL 51.2 67.3 79
3XL 53.9 70.3 80
T-shirts
Size Back width (cm) Chest width (cm) Length (cm)
S 41.5 50 70
M 43 52 72
L 44.5 54 74
XL 46 56 76
XXL 47.5 58 78
Size Back width (cm) Chest width (cm) Length (cm)
S 48.5 52 70
M 51 54 72
L 53.5 54 74
XL 56 58 76
XXL 58.5 60 78
Polos
Size Back width (cm) Chest width (cm) Length (cm)
S 40 48 42.5
M 43 51 44
L 46 54 47.5
XL 49 57 48
XXL 52 60 50
Size Back width (cm) Chest width (cm) Length (cm)
S 48.5 54 42.5
M 51 57 44
L 53.5 60 47.5
XL 56 62 48
XXL 58.5 64 50
Size Back width (cm) Chest width (cm) Length (cm)
S 41 50 65
M 41.5 52 67
L 42 54 69
XL 42.5 56 71
XXL 43 59 73
Sweaters
Size Back width (cm) Chest width (cm) Length (cm)
S 41 50 65
M 41.5 52 67
L 42 54 69
XL 42.5 56 71
XXL 43 59 73
Sweatshirts
Size Back width (cm) Chest width (cm) Length (cm)
S 44 51 70
M 45.5 53 71
L 47 55 72
XL 48.5 57 73
XXL 49.5 59 74
Size Back width (cm) Chest width (cm) Length (cm)
S 55.5 58 70
M 57 61 71
L 58.5 65 72
XL 61 67 73
XXL 63.5 70 74
Outerwear

Ultralight Vest

Size Back width (cm) Chest width (cm) Length (cm)
S 42.8 53 67
M 44 55 68
L 45.2 57 69
XL 46.4 59 70
XXL 47.6 61 71

Nylon Parka

Size Back width (cm) Chest width (cm) Length (cm)
S 45 55 73
M 49 59.5 75
L 50.5 61.5 77
XL 52 63.5 79
XXL 53.5 65.5 81

Mid-season Jacket

SizeBack width (cm) Chest width (cm) Length (cm)
S 50.5 66 73
M 52 68 75
L 53.5 70 77
XL 55 72 79
XXL 56.5 74 81

Denim jacket

Size Back width (cm) Chest width (cm) Length (cm)
S 45.5 53 69.5
M 47 55 71.5
L 48.5 57 73.5
XL 50 59 75.5
XXL 51.5 61 77.5

Drawstring safari jacket

Size Back width (cm) Chest width (cm) Length (cm)
S 45 55 68
M 46.5 57 70
L 48 59 72
XL 49.5 61 74
XXL 51 63 76

Twill jacket

Size Back width (cm) Chest width (cm) Length (cm)
S 48.5 58 72
M 50 60 74
L 51.5 62 76
XL 53 64 78
XXL 54.5 66 80

Light jacket

Size Back width (cm) Chest width (cm) Length (cm)
S 45.5 54 69
M 47 56 71
L 48.5 58 73
XL 50 60 75
XXL 51.5 62 77

Bottoms

Visual guide to measure waist, hip, and length
  • (A) Waist width: Measure across the waist, from side to side, in a straight line, with the garment laid flat.
  • (B) Hip width: Measure across the hips, from side to side, in a straight line, at the widest part of the garment.
  • (C) Length: Measure vertically from the top of the waistband to the bottom hem of the garment.
Pants
Size Waist width (cm) Hip width (cm) Length (cm)
38 38 50 102
40 40 51 103
42 42 53 103
44 44 55 103
46 46 57 104
48 48 59 104
Size Waist width (cm) Hip width (cm) Length (cm)
38 38 49.2 103
40 40 51 104
42 42 53 104
44 44 54.8 104
46 46 56.5 105
48 48 58.4 105
Size Waist width (cm) Hip width (cm) Length (cm)
38 38 50 106
40 40 52 107
42 42 54 107
44 44 55 107
46 46 56 107
48 48 57 108
Size Waist width (cm) Hip width (cm) Length (cm)
38 38 51 103
40 40 52 103
42 42 52 104
44 44 53 104
46 46 53 105
48 48 54 105
Size Waist width (cm) Hip width (cm) Length (cm)
38 38 49 106
40 40 51 106
42 42 53 107
44 44 55 108
46 46 57 109
48 48 59 109
Bermuda Shorts
Size Waist width (cm) Hip width (cm) Length (cm)
38 38 51 45.5
40 40 53 46
42 42 55 47
44 44 56 47.5
46 46 57 48
48 48 58 48.5
Size Waist width (cm) Hip width (cm) Length (cm)
38 38 48.4 47.1
40 40 50.3 47.6
42 42 52.2 48.1
44 44 54.2 48.9
46 46 56 49.7
48 48 57.9 50.6
Size Waist width (cm) Hip width (cm) Length (cm)
38 38 59 44
40 40 52 45
42 42 54 46
44 44 56 47
46 46 58 48
48 48 69 49
Swimwear
Size Waist width (cm) Hip width (cm) Length (cm)
S 38 51 40
M 40 52 41
L 42 53 42
XL 44 57 43
XXL 46 60 45
Footwear
Visual guide to measure shoe insole
  • (A) Insole length: Measure an insole or the inside of a shoe that fits you well, from heel to toe, in a straight line.
Size Insole length (cm)
40 25 - 26
41 26 - 26.7
42 26.7 - 27.3
43 27.3 - 28
44 28 - 28.7
45 28.7 - 29.3
46 29.3 - 30
Size Insole length (cm)
40 26.2
41 27
42 27.7
43 28.3
44 29
45 29.8
46 30.2
Size Insole length (cm)
40 27.7
41 27.9
42 28.6
43 29.2
44 29.9
45 30.6
46 31.2

CONTACT
How do I contact Customer Service? Plus

If you wish to contact us, you can write to us at returns@makarthy.com or call us at 665369408.

STORES
How can I find Makarthy stores? Plus

You can check it out here.

SHIPPING
What is the price and delivery time for my order? Plus

Delivery cost and time vary depending on the shipping option chosen. In the Peninsula and Balearic Islands, delivery times are 24/72 working hours.
We do not ship to the Canary Islands.
During sale periods, promotions, or special campaigns, delivery times may generally be longer than usual.
Shipping costs are free for orders over €50 for all of Spain; for orders under this amount, the cost is €4.90.

Check our shipping policy page for more information.